Privacy Statement
Apr 22, 2022
First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using Oriontraveller.com services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ best interests and we are transparent about the processing of your personal data.
This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us.
If you’ve used us before, you know that Oriontraveller offers online travel-related services through our own website, as well as other online platforms such as social media. We’d like to point out that all the info you’re about to read generally applies to not one, not two, but all of these platforms.
In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).
We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any updates to the Privacy Statement that will impact you significantly, we’ll notify you about the changes before any new activities begin.
Terms we use in this Privacy Statement
“Trip” refers to the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.
“Trip Provide” refers to the provider of accommodation (e.g., hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g., car rentals, cruises, trains, flights, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the platform.
“Trip Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Oriontraveller in regards to various products and services as from time to time made available by Trip Providers on the platform.
“Trip Reservation” refers to the order, purchase, payment, booking, or reservation of a Trip.
What kind of personal data does Oriontraveller collect?
We can’t help you book the perfect Trip without information, so when you use our services there are certain things we ask for. This is typically routine info – your name, preferred contact details, the names of the people traveling with you, and your payment info. You might also decide to submit additional info related to your upcoming Trip (e.g., your anticipated arrival time).
In addition to this, we also collect info from the computer, phone, tablet, or other device you use to access our services. This includes the IP address, the browser used, and your language settings. There are also situations when we receive info about you from others or automatically collect other info.
Why does Oriontraveller collect and use your personal data?
The main reason we ask for personal details is to help you organize your online Trip Reservations and ensure you get the best possible service.
We also use your personal data to contact you about the latest deals, special offers, and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.
How does Oriontraveller share your data with third parties?
There are different parties integrated into Oriontraveller’s services, in various ways and for various reasons. The primary reason we share your data is to provide the Trip Provider with the relevant info to complete your Trip Reservation.
We also involve other parties to provide you with the Oriontraveller services. This includes, for example, financial institutions & advertisers. Or, in some cases, if we’re required to by law, we might share your data with governmental or other authorities
Below, we go into more detail about how the information you share with us is used and exchanged with these parties.
What security and retention procedures does Oriontraveller put in place to safeguard your personal data?
We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We’ll keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you (including maintaining any Oriontraveller user accounts you may have), to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as an Oriontraveller customer is covered by this Privacy Statement.
How does Oriontraveller treat personal data belonging to children?
Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 16 years old include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent.
If we find out that we processed info of a child under 16 without the valid consent of a parent or guardian, we reserve the right to delete it.
How can you control the personal data you’ve given to Oriontraveller?
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
We rely on you to make sure that your personal info is complete, accurate, and current. Let us know about any changes to or inaccuracies in your personal info as soon as possible.
If you have an Oriontraveller user account, you can access a lot of your personal data through our website or apps. You’ll generally find the option to add, update, or remove information we have about you in your account settings.
If any of the personal data we have about you isn’t accessible through our website or apps, you can send us a request.
What kind of personal data does Oriontraveller collect?
Okay, so you’re looking for some more in-depth info. Here’s a closer look at what we collect.
Personal data you give to us.
Oriontraveller collects and uses the info you provide us. When you make a Trip Reservation, you are (at a minimum) asked for your name and email address.
Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people traveling with you, and any preferences you might have for your Trip (such as dietary or accessibility requirements). In some cases, you may also be able to check-in online with the Trip Provider, for which we will ask you to share passport information or a driver’s license and signatures.
If you need to get in touch with our customer service team, contact your Trip Provider through us, we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.
You might also be invited to write reviews to help inform others about the experiences you had on your Trip. When you write a review on the Oriontraveller platform, we’ll collect any info you’ve included, along with your display name and avatar (if you choose one).
There are other instances where you’ll provide us with information as well. For example, if you’re browsing with your mobile device, you can decide to allow Oriontraveller to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location, or making other recommendations.
If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help you plan and manage future Trip Reservations or benefit from other features only available to account holders, such as incentives or other benefits.
Personal data you give us about others.
Of course, you might not just be making a Trip Reservation for yourself. You might be taking a Trip with other people or making a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the Trip Reservation.
In some cases, you might use Oriontraveller to share information with others. This can take the form of sharing a wish list, taking part in a travel community or participating in a referral program, as described when you use the relevant feature.
At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how Oriontraveller.com uses their information (as described in this Privacy Statement).
Personal data we collect automatically.
Whether or not you end up making a Trip Reservation, when you visit our website, we automatically collect certain info. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you used, and info about your computer’s operating system like application versions and your language settings. We also collect information about clicks and which pages were shown to you.
If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes, and other system activity. When you make a Trip Reservation using this kind of device, our system registers how you made your reservation, and/or which site you came from when you entered the Oriontraveller website.
Personal data we receive from other sources.
It’s not just the things you tell us, though—we may also receive information about you from other sources. These include business partners, anything we receive from these partners may be combined with information provided by you.
We also integrate with third party service providers to facilitate payments between you and Trip Providers. These service providers share payment information, so we can administer and handle your Trip Reservation, making sure everything goes as smoothly as possible for you.
We also collect info when we receive a complaint about you from a Trip Provider (e.g., in the case of misconduct).
When you link your Oriontraveller user account to your social media account, you might trigger exchanges of data between Oriontraveller and that social media provider. You can always choose not to share that data.
Trip Providers may share info about you with Oriontraveller, too. This could happen if you have support questions about a pending Trip Reservation, or if disputes or other issues arise about a Trip Reservation.
Why does Oriontraveller collect and use your personal data?
We use the info collected about you for various purposes. Your personal data may be used in the following ways:
Managing personal settings lets you keep and share lists, share photos, view previously searched Trip Services, and check other travel-related info you’ve provided. You can also see any reviews you’ve written.
If you want, you can share certain info as part of your user account by creating a public profile under your own first name or a screen name you choose.
We process the communications you send to us. There could be a number of reasons for this, including:
In this case, we use data for testing and troubleshooting purposes, as well as generating statistics about our business. The main goal here is to get insights into how our services perform, how they are used, and ultimately to optimize and customize our website, making it easier and more meaningful to use. As much as possible, we strive to use anonymized and de-identified personal data for this analytical work.
If you have a Oriontraveller account, you can choose to display a screen name next to your review, instead of your real name. If you’d like to set a screen name, you can do that in your account settings. Adding an avatar is also possible.
By completing a review, you’re agreeing that it can be displayed on, for example, the relevant Trip Provider information page on our websites, on our social media accounts, or on the online platform of the relevant Trip Provider or business partner’s website. This is to inform other travelers about the quality of the Trip Service you used, the destination you have chosen or any other experiences you choose to share.
During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the usage of the recordings for the handling of complaints, legal claims, and for fraud detection.
We do not record all calls. In the case that a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording for fraud investigation or legal purposes. You can read more about this below.
Similarly, we use personal data for risk assessment and security purposes, including when you report a safety concern, or for the authentication of users and reservations. When we do this, we may have to stop or put certain Trip Reservations on hold until we’ve finished our assessment.
Providing your personal data to Oriontraveller is voluntary. However, we may only be able to provide you with certain services if we can only collect some personal data. For instance, we can’t process your Trip Reservation if we don’t collect your name and contact details.
If we use automation to process personal data that produces legal effects or similarly, significantly affects you, we’ll always implement the necessary measures to safeguard your rights and freedoms. This includes the right to obtain human intervention.
To process your personal data as described above, we rely on the following legal bases:
As applicable, for purpose A and B, Oriontraveller relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalize and administer your Trip Reservation.
If the required personal data is not provided, Oriontraveller cannot finalize the Trip Reservation, nor can we provide customer service. In view of purposes C to L, Oriontraveller relies on its (or third parties’) legitimate interest, to provide and improve services and to prevent fraud and other illegal acts (as set out more specifically under C to L).
When using personal data to serve Oriontraveller’s or a third party’s legitimate interest, Oriontraveller will always balance your rights and interests in the protection of your personal data against Oriontraveller rights and interests or those of the third party. For purpose M, Oriontraveller also relies, where applicable, on compliance with legal obligations (such as legal law enforcement requests).
Finally, where needed under applicable law, Oriontraveller will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.
How does Oriontraveller share your data with third parties?
In certain circumstances, we’ll share your personal data with third parties. These third parties include:
Depending on the Trip Reservation and Trip Provider, the details we share can include your name, contact and payment details, the names of the people accompanying you, and any other info or preferences you specified when you made your Trip Reservation.
In certain cases, we also provide some additional historical info about you to the Trip Provider. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with Oriontraveller, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve canceled in the past, or whether you’ve given reviews about past bookings.
If you have a question about your Trip, we may contact the Trip Provider to handle your request. Unless payment is made during the booking process, via the Oriontraveller website, we will forward your credit card details to the booked Trip Provider for further handling (assuming you’ve provided us with those details).
In cases of Trip Reservation-related claims or disputes, we may provide the Trip Provider with your contact details and other information about the booking process, as needed to resolve the situation. This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a Trip Reservation was made or to confirm reasons for cancellation.
For completeness, Trip Providers will further process your personal data outside of the control of Oriontraveller. Trip Providers may also ask for additional personal data, for instance to provide additional services, or to comply with local restrictions. If available, please read the Privacy Statement of the Trip Provider to understand how they process your personal data.
We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your Trip Reservation, either by you or the holder of the credit card used to make the reservation, we’ll need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This could also include a copy of your reservation confirmation or the IP address used to make your reservation. We might share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.
We share personal data with advertising partners, including your email address, as part of marketing Oriontraveller services via third parties to ensure that relevant ads are shown to the right audience. We use techniques such as hashing to enable the matching of your email address with an existing customer database, so that your email address cannot be used for other purposes.
For fraud detection and prevention purposes, we may also exchange information about our users with business partners—but only when strictly necessary
If an insurance claim is made concerning you and a Trip Provider, we may provide the necessary data (including personal data) to the insurance company for further processing.
Oriontraveller is a global business. The data that we collect from you, as described in this Privacy Statement, could be made accessible from, transferred to, or stored in countries which may not have the same data protection laws as the country in which you initially provided the information. In such cases, we will protect your data as described in this Privacy Statement.
This may also be applicable if you are in the European Economic Area (EEA). Countries your data may be transferred to may not have laws that provide the same level of protection for your personal data as laws within the EEA. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law.
In particular, when your data is transferred to third-party service providers, we establish and implement appropriate contractual, organizational, and technical measures with them. This is done by putting in place Standard Contractual Clauses as approved by the European Commission, by examining the countries to which the data may be transferred, and by imposing specific technical and organizational security measures.
In certain specific cases, we transfer your data outside the EEA because it is in your interest or is necessary to conclude or perform the contract we have with you. For instance, when you make a reservation on Oriontraveller, we might need to transfer your data to a Trip Provider or business partner who is located outside the EEA.
How does Oriontraveller process communications that you and your booked Trip Provider may send via Oriontraveller?
Oriontraveller can offer you and Trip Providers various ways to communicate about the Trip Services and existing Trip Reservations, directing the communications via Oriontraveller. This also allows you and your Trip Provider to contact Oriontraveller with questions about your Trip Reservation through the website, our apps, and the other channels that we provide.
Oriontraveller accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:
We reserve the right to review or block the delivery of communications that we, at our sole discretion, believe might contain malicious content or spam, or pose a risk to you, Trip Providers, Oriontraveller, or others.
All communications sent or received using Oriontraveller communication tools will be received and stored by Oriontraveller. Trip Providers and Business partners you’ve booked a Trip Reservation through might also choose to communicate with you directly by email or through other channels that Oriontraveller does not control.
How does Oriontraveller make use of social media?
At Oriontraveller, we use social media in different ways. We use it to facilitate the use of online reservation services, to promote our Trip Providers’ travel-related products and services, and to advertise, improve, and facilitate our own services.
The use of social media features can result in the exchange of personal data between Oriontraveller and the social media service provider, as described below. You’re free to not use any of the social media features available to you.
After you’ve signed in once, you’ll be able to use your social media account to sign into your Oriontraveller account. You can decouple your Oriontraveller user account from your chosen social media account any time you want to.
If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile, to be seen by others in your network.
We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with Oriontraveller through social media, your social media service provider may allow you to share information with us.
If you choose to share, your social media provider will generally inform you about which information will be shared. For example, when you sign into an Oriontraveller user account using your social media account, certain information from that account may be shared with Oriontraveller. This includes your email address, your age, and the profile pictures you’ve saved—depending on what you authorize in your social media account.
We’ll use this info to help provide you with the service you requested, for example, to forward a message you want to send to your contacts or to create a personalized user experience on the app or our websites. It means that—if you want us to—we can customize our services to fit your needs, connecting you and your friends to the best travel destinations, as well as analyzing and enhancing our travel-related services.
Your social media provider will be able to tell you more about how they use and process your data when you connect to Oriontraveller through them. This can include combining the personal data they collect when you use Oriontraveller through them with info they collect when you use other online platforms also linked to your social media account.
